Refund policy
Refund & Return Policy
Effective Date: April 22, 2026
At DivineBodys™, we want you to love what you buy. If something isn’t right, we’ve built a straightforward return process so you can shop with confidence.
Return Window
You have 30 days guarantee from the date your order is delivered to request a return. The return period is based on delivery date, not purchase date — we want to make sure you have enough time to receive and try your item.
Return Conditions
To be eligible for a return, items must be:
• Unused and in the same condition you received them
• In their original packaging with all tags, accessories, and protective seals intact
• Accompanied by a return authorization issued by our team (see below)
Beauty, Skincare & Personal Care Items
For hygiene and safety reasons, beauty, skincare, and body care products (including oils, serums, lotions, and similar items) can only be returned if they are unopened, unused, and with all original protective seals intact. Once a product has been opened or the seal has been broken, it is no longer eligible for return.
For hygiene and safety reasons, beauty, skincare, and body care products (including oils, serums, lotions, and similar items) can only be returned if they are unopened, unused, and with all original protective seals intact. Once a product has been opened or the seal has been broken, it is no longer eligible for return.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with a photo of the issue at support@divinebodys.com — we’ll make it right with a replacement or full refund, no questions asked.
We stand behind every product we carry. If you have questions about whether a specific item is right for your skin before purchasing, reach out — we’d rather help you choose well than process a return.
How to Start a Return
1. Email our support team at support@divinebodys.com within 30 days of delivery. Include your order number and the reason for your return.
2. Our team will reply within 24 business hours with a return authorization and shipping instructions.
3. Pack the item securely with all original materials and include a copy of the return authorization.
4. Ship the item to the return address provided in your instructions.
Returns sent without a return authorization cannot be processed.
Return Shipping Costs
• Change of mind or no longer needed: A $6.00 return shipping fee will be deducted from your refund.
• Damaged, defective, or incorrect item: We cover return shipping in full. You will receive a prepaid return label and a full refund, including any original shipping costs.
Refund Processing
Once we receive and inspect your return, we will notify you by email within 3 business days. Approved refunds are issued to your original payment method within 7–10 business days.
Once we process your refund, please allow an additional 3–10 business days for the amount to appear on your statement, depending on your bank or card issuer.
Once we receive and inspect your return, we will notify you by email within 3 business days. Approved refunds are issued to your original payment method within 7–10 business days.
Once we process your refund, please allow an additional 3–10 business days for the amount to appear on your statement, depending on your bank or card issuer.
Damaged, Defective, or Incorrect Items
if your item arrives damaged, defective, or not as ordered, please contact us within 7 days of delivery with:
• Your order number
• Clear photos of the item and its packaging
• A brief description of the issue
We will send a free replacement or issue a full refund at no cost to you.
Items Not Eligible for Return
For hygiene, safety, and quality reasons, the following cannot be returned unless they arrive damaged, defective, or incorrect:
• Items marked “Final Sale” or “Clearance”
• Opened or used personal care products, including creams, oils, serums, gels, toners, and other applied products
• Shapewear, bodysuits, or intimate apparel that has been worn, washed, or has had its protective hygiene liner removed
• Beauty devices showing physical signs of use beyond a reasonable functionality check
• Items returned outside the 30-day window
• Items returned without original packaging or with altered, missing, or damaged components
Exchanges
We do not offer direct exchanges. If you need a different product, size, or color, please return your original item for a refund and place a new order. This gives you the fastest turnaround.
We do not offer direct exchanges. If you need a different product, size, or color, please return your original item for a refund and place a new order. This gives you the fastest turnaround.
Policy Updates
We may update this Refund Policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of our site after an update constitutes acceptance of the revised terms.
We may update this Refund Policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of our site after an update constitutes acceptance of the revised terms.
Contact Us
DivineBodys™ Operated by Ocampo & Villegas LLC
24 Mercer Street, Suite 205
New York, NY 10013
United States
Email: support@divinebodys.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM Eastern Time
We respond to all inquiries within 24 hours on business days.